last update 25.09.2020

covid-19 safety measures

Dear guests,

We want you to enjoy many wonderful and memorable moments when you spend your holidays with us in the Engadine. 

At Grand Hotel Kronenhof, the health and safety of our guests and staff is our top priority. Based on the guidelines of the Swiss Federal Office of Public Health, the Grand Hotel Kronenhof team has prepared this document to familiarise you with the extensive measures we are implementing to contain the COVID-19 pandemic. Please note, changes may be made at short notice to reflect the decisions of both the Federal Council and the Federal Office of Public Health. 

Due to these measures, you may notice a few changes and minor restrictions in our offer. 

Guest Transport & Valet Parking

  • Maximum of one party per transport
  • Antiseptic solution dispensers are available on request
  • Vehicles will be cleaned after every transport
  • With pleasure we proceed our valet parking as usual
  • Drivers will be wearing personal protective equipment
Entrance
  • Please desinfect your hands when entering the hotel
  • Protection kits will be available at the reception
  • Your body temperature can be checked upon request
Reception & Concierge
  • Our porters are wearing gloves and will hand over / take over your luggage at your room door – your room will be entered upon request only
  • Due to the distance regulations we can serve a maximum of 3 parties (1-2 guests each) – if both stations are busy, we kindly ask you to wait in the lobby
  • In order to minimise personal contact, you can also reach the reception desk by telephone if you have any questions or requests 
  • Online check-in is available prior to arrival
  • Late check-out after 12.00 h is available upon request only
  • In order to avoid long waiting times during rush hours (between 10.00 a.m. and 12.00 p.m.) at the check-out, we offer you to balance your bill the evening before
Public Areas
  • Cleaning and disinfection processes in the hotel have been enhanced
  • Please consider the shown maximum capacity of guests (elevators, washrooms, etc.)
  • Please keep distance of 1.5 meters
Guest Rooms
  • Our cleaning staff wears gloves and masks - gloves are changed after every room cleaning
  • Cleaning processes as well as turndown services will be carried out in your absence only
  • Rooms will be ventilated regularly and desinfection processes take place after every departure
Restaurants & Bars & Roomservice
  • The mandatory distance will also be kept between the tables
  • Please wait to be seated
  • You will be served à la carte – all colleagues wear safety equipment
  • All dishes and drinks ordered via room service will be covered and delivered at your room door – we will enter your room upon request only
Kronenhof Spa & Gym
  • Please consider the shown maximum capacity of guests in the different spa areas
  • The water quality of each pool is checked regularly
  • We will check your body temperature prior to each treatment and ask you to wear a mask – our therapists are equipped with safety equipment as well
  • Each guest is requested to desinfect the used fitness equipment prior and after use 
Krönchen Kid's Club
  • Our kids programm will take place as usual, inside and outside
  • All toys will be cleaned regularly

On request, we will be happy to provide you with the detailed precautionary and protective measures that we are implementing. 

We would like to point out that despite all these precautionary and protective measures, it is of course possible that our hotel could suffer from a COVID-19 outbreak. Please note that Grand Hotel Kronenhof accepts no liability for this and refuses to make any subsequent financial claims, including those arising from restrictions to our offer. 

It is our goal to implement all measures in such a way that maximum safety is guaranteed for our guests, while continuing with our unique Kronenhof service.

We look forward to welcoming you to Pontresina very soon.

 

Warm regards, 

Marc Eichenberger
and the entire Kronenhof team