covid-19 safety measures

Dear guests,

We want you to enjoy many wonderful and memorable moments when you spend your holidays with us in the Engadine. 

At Grand Hotel Kronenhof, the health and safety of our guests and staff is our top priority. Based on the guidelines of the Swiss Federal Office of Public Health, the Grand Hotel Kronenhof team has prepared this document to familiarise you with the extensive measures we are implementing to contain the COVID-19 pandemic. Please note, changes may be made at short notice to reflect the decisions of both the Federal Council and the Federal Office of Public Health. Due to these measures, you may notice a few changes and minor restrictions in our offer. 


Please note that from Sunday, 19.12.2021, to enter the hotel all guests of the hotel, all restaurants and bars and the spa & fitness area must present a valid Covid-19 certificate of a vaccinated or recovered state at the reception and as an external spa or restaurant visitor in the respective area. In outside areas there is no certificate obligation.


Here you can find all current information at a glance:

Covid-19 protection measures



General Information & Public Areas
  • Please note that all guests of the hotel, all restaurants and bars as well as the spa & fitness area are subject to providing a valid Covid-19 certificate. This means that you must show said certificate in the respective area when you check-in at the reception and as an external spa or restaurant visitor
  • Please note that a mask is still required in all publicly accessible indoor areas.
  • We have provided many disinfectant dispensers in the hotel. Please use them, especially before entering the hotel, restaurant or spa.
  • Cleaning and disinfection processes in the hotel have been enhanced.
  • We ask you to visit us if you are completely healthy only. If symptoms of illness or indisposition occur during your stay, please contact reception immediately and do not leave your room for the time being. In case you receive a positive test of COVID-19 within 2 weeks after departure or a restaurant/spa visit, please inform us immediately
  • Please note that all foreign guests must fill out an immigration form BEFORE entering the country. All persons from abroad (except border areas) must show a valid PCR test upon entry. The test (PCR test or antigen test) must be repeated between the 4th and the 7th day if the stay is longer. The control of the PCR test is carried out at the reception at the latest.
Guest Transport & Valet Parking
  • During transfers it is obligatory for our guests to wear a mask.
  • Antiseptic solution dispensers are available in every vehicle on request.
  • Vehicles will be cleaned after every transport.
  • You may park your car by yourself or tentatively you may use our valet parking as usual.
      • Please desinfect your hands when entering the hotel.
      • Protection kits will be available at the reception.
      • Your body temperature can be checked upon request.
      Reception & Concierge
      • Online check-in is available prior to arrival.
      • Late check-out after 12.00 h is available upon request only.
          Guest Rooms
          • Our cleaning staff wears gloves and masks - gloves are changed after every room cleaning.
          • Cleaning processes as well as turndown services will be carried out in your absence only. If you do not require any service during your stay, please inform the reception accordingly.
          • Rooms will be ventilated regularly and disinfection processes take place daily.
          Restaurants & Bars & Roomservice
          • Please disinfect your hands when entering a restaurant or bar.
          • Please wait to be seated.
          • There are no restrictions on the maximum number of people at a table in indoor and outdoor restaurants.
          • You can serve yourself with the serving cutlery at the breakfast buffet
          • All dishes and drinks ordered via room service will be covered and delivered at your room door – we will enter your room upon request only
                  Kronenhof Spa & Gym
                  • To use the individual saunas we ask you to register in advance with your room number in the attendance list in the spa area.
                  • The water quality of each pool is checked regularly
                  • Each guest is requested to disinfect the used fitness equipment prior and after use
                        Krönchen Kid's Club
                        • Please disinfect your hands when entering the kid’s club
                        • Body temperature of each child will be checked before participating in the programme
                        • All toys will be cleaned regularly

                        On request, we will be happy to provide you with the detailed precautionary and protective measures that we are implementing. 

                        We would like to point out that despite all these precautionary and protective measures, it is of course possible that our hotel could suffer from a COVID-19 outbreak. Please note that Grand Hotel Kronenhof accepts no liability for this and refuses to make any subsequent financial claims, including those arising from restrictions to our offer. 

                        It is our goal to implement all measures in such a way that maximum safety is guaranteed for our guests, while continuing with our unique Kronenhof service.

                        We look forward to welcoming you to Pontresina very soon.


                        Warm regards, 

                        Marc Eichenberger
                        and the entire Kronenhof team